Privacy Policy

Welcome to DreamRide. Your privacy is important to us. This Privacy Policy explains how DreamRide accesses, collects, uses, stores, protects, retains, and shares information when you use the DreamRide mobile application and related transportation services.

By creating an account or using DreamRide, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use DreamRide:

1.1 Personal and Account Information

We may collect information that you provide when registering, managing your profile, requesting support, or using our services, including:

• Full name
• Email address
• Phone number
• Profile photograph
• Account identifiers
• Authentication and login-related information
• Customer-support communications

1.2 Precise Location Information

DreamRide accesses and collects precise location data from your device after you grant location permission.

Precise location may include your device's GPS coordinates, current location, pickup location, drop-off location, route information, movement during a trip, and location-related timestamps.

1.3 Foreground Location Collection

DreamRide may access and collect your precise location while the app is open and being actively used. Foreground location is used to:

• Detect your current pickup location
• Allow you to select or confirm pickup and drop-off locations
• Find and match nearby drivers
• Calculate routes, distances, fares, and arrival estimates
• Provide navigation and live ride tracking
• Display the location of an assigned driver or active ride
• Improve pickup, navigation, and trip accuracy

1.4 Background Location Collection

During an active ride, DreamRide may access and collect precise location data when the app is running in the background or when the device screen is turned off, provided that you have granted the required permission.

Background location is used only to support the core functionality of an active transportation trip, including:

• Continuing live location updates during an active ride
• Maintaining navigation and route progress
• Updating pickup, trip, and arrival status
• Allowing riders and assigned drivers to track trip progress
• Supporting trip safety and ride-completion features

DreamRide does not use background location for advertising. Location access may stop when it is no longer required for the active ride-related service.

1.5 Ride and Booking Information

We may collect information associated with your transportation activity, including:

• Pickup and destination locations
• Ride requests and booking status
• Assigned driver or rider information
• Ride history
• Routes, distance, duration, and timestamps
• Cancellation information
• Trip-related support and safety reports

1.6 Device and Technical Information

We may automatically collect certain device and technical information, including:

• Device model and manufacturer
• Operating system and version
• DreamRide application version
• Internet Protocol address
• Device or application identifiers
• Crash logs and diagnostic information
• Network and application-performance information

1.7 Notification Information

When notifications are enabled, we may process a device notification token to send ride updates, booking alerts, driver-arrival notices, account notifications, and service-related communications.

2. How We Collect Information

We collect information through the following methods:

• Information you provide directly, such as during registration, profile updates, booking, or customer support
• Information collected through your device permissions, including location and notification permissions
• Information generated while you use the app, such as ride history, booking status, and trip activity
• Information received from drivers, riders, service providers, and technical platforms used to operate DreamRide

3. How We Use Your Information

We use collected information to:

• Create, authenticate, and manage your DreamRide account
• Process ride requests and transportation bookings
• Detect and confirm pickup and drop-off locations
• Connect riders with nearby or assigned drivers
• Calculate routes, distances, fares, and arrival estimates
• Provide navigation and live trip tracking
• Send booking and ride-status notifications
• Provide customer support and resolve disputes
• Maintain ride records and transaction history
• Improve application functionality and user experience
• Diagnose technical issues and prevent application failures
• Maintain safety, prevent misuse, and detect fraud
• Enforce our terms, policies, and legal rights
• Comply with applicable legal and regulatory obligations

4. Location Permission and User Control

DreamRide requests location permission before accessing your device's location. Depending on your device and operating system, you may be asked to allow location access:

• Only while using the app
• During an active ride
• When the app is running in the background
• For precise or approximate location

You may grant, deny, limit, or revoke location permission at any time through your device settings.

If location access is denied or disabled, some core features may not function correctly, including pickup detection, nearby-driver matching, navigation, route calculation, estimated arrival times, safety features, and live ride tracking.

5. How We Share Information

We may share information only when necessary to provide, support, secure, or legally operate DreamRide.

5.1 Assigned Riders and Drivers

During a requested or active ride, relevant information may be shared between the rider and assigned driver. This may include:

• Name and profile information
• Pickup and drop-off locations
• Current or live location during an active trip
• Ride status and estimated arrival information
• Information necessary to complete the requested ride

5.2 Service Providers

We may share information with trusted service providers that perform services on our behalf, such as:

• Cloud hosting and data storage
• Mapping, location, and navigation services
• Authentication and account-management services
• Push-notification providers
• Application analytics and crash-reporting providers
• Customer-support and security providers

These providers may process information only as necessary to provide their services to DreamRide and are expected to protect the information they receive.

5.3 Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or lawful legal requests
• Respond to court orders or governmental authorities
• Investigate fraud, abuse, security incidents, or safety issues
• Protect the rights, property, or safety of DreamRide and its users
• Enforce our agreements and policies

5.4 Business Transfers

If DreamRide is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

5.5 Sale of Personal Information

DreamRide does not sell your personal information or precise location data to third parties.

DreamRide does not share precise location data with third parties for targeted advertising.

6. Third-Party Services

DreamRide may use third-party technologies and service providers to operate the application. These services may process data according to their own privacy policies and applicable agreements with DreamRide.

Third-party services may include mapping, navigation, authentication, cloud hosting, push notifications, analytics, crash reporting, and customer-support technologies.

We encourage you to review the privacy settings and policies of any relevant third-party services.

7. Data Storage and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include secure communication, access controls, authentication measures, monitoring, and restricted access to personal information.

However, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security of information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide DreamRide services and fulfill the purposes described in this Privacy Policy.

Ride and location-related information may be retained as part of booking and trip records for purposes such as:

• Providing ride history
• Resolving disputes or customer-support requests
• Supporting safety and fraud-prevention measures
• Complying with legal, tax, accounting, or regulatory obligations
• Enforcing our agreements and protecting legal rights

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Account Deletion and Your Rights

Depending on applicable law and the functionality available in DreamRide, you may have the right to:

• Access your account and personal information
• Correct or update inaccurate account information
• Request deletion of your account and associated personal information
• Withdraw or change location permission
• Disable push notifications through your device settings
• Contact us with questions about how your information is handled

You may request account deletion through the account or support section of the DreamRide application, where available, or by contacting us using the details listed below.

Some information may be retained after an account-deletion request when necessary to comply with legal obligations, resolve disputes, prevent fraud, maintain safety records, or enforce agreements.

10. Children's Privacy

DreamRide is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to DreamRide without appropriate authorization, please contact us so that we can review and take appropriate action.

11. International Processing

Your information may be processed or stored in countries other than the country in which you live. Data-protection laws in those locations may differ from those in your jurisdiction.

Where required, we take reasonable steps to protect information transferred across jurisdictions in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or data-handling practices.

When we update this Privacy Policy, we will publish the revised version on this page and update the Effective Date shown at the top.

Where required, we may provide additional notice through the DreamRide application or other appropriate means.

13. Contact Us

For questions, privacy requests, account-deletion requests, or concerns regarding this Privacy Policy, contact DreamRide using the support section of the application or the contact information below.